Frequently Asked Questions (FAQ)

Need help or advice? Find an answer to your question below, or contact us for support.

I have purchased XLTools. Where do I find the download link and my license key?

Right after the purchase you should have received a confirmation email with your license key. Please check your spam folder, or contact us if you did not receive the email.

1. Install XLTools:

  • If you have XLTools add-in installed, e.g. to take a free trial, you do not need to install it again. Simply activate your license (Step 2).
  • If you do not have it installed yet, please download and install XLTools. See the detailed Installation Guide.

2. Activate your license:

  • Copy the license key delivered to you by email > Open Excel > XLTools tab > Click the 'License' button > Paste your license key > Activate. See the detailed License Activation Guide.

I have misplaced my license key. Can it be restored?

Of course! Please use the License Key Reminder, or send us a message from the email address you used to purchase XLTools license. This way we can track your order and send you your license key.

How many computers can I activate one license on?

One XLTools license is valid for one user and one computer. E.g. if 1 user needs XLTools on 3 computers – 3 licenses are required. Or, if 3 different users operate on 1 computer – also 3 licenses are needed. If you need multiple licenses, we offer volume discounts.

Can I get a demo or take a free trial?

You can take a free trial immediately aster installation. It activates automatically and gives you 14 days of full access to all XLTools features. We recommend that you take the trial before purchasing a license to make sure that XLTools is right for your tasks.

Download and take a Free Trial

Does XLTools work on a Mac?

XLTools add-in is only compatible with Office for Windows. We do not have plans to develop a version for Mac. However, you can run XLTools if you have a Windows virtual machine on your Mac.

You may be interested in our online Office Apps. Some apps have functionality similar to the features in the desktop version. Office apps work in Excel for iPad and Excel for Mac.

What are the system requirements for XLTools add-in?

Compatible with Microsoft Excel 2019, 2016, 2013, 2010, as well as desktop Office 365.
Supported on Windows 10, 8.1, 8, 7.

Learn more

How do I download and install XLTools add-in?

Close all Excel files > Fill out the form > Follow the download link in your email > Save the file > Double-click to run the installer. Installation will take just a few minutes.

Learn more

How do I uninstall XLTools from my computer?

You can uninstall XLTools like any other program: Control Panel\Programs\Programs and Features > Select 'XLTools Add-in for Microsoft Excel' > Uninstall.

How can I reinstall XLTools?

1. Uninstall: Control Panel\Programs\Programs and Features > Select 'XLTools Add-in for Microsoft Excel' > Uninstall.

2. Download the latest version and install again. See the detailed Installation Guide.

3. Activate your license: if you have a license, it will activate automatically. If it doesn't, please activate manually:
Find your license key (it was emailed to you after purchase) > Open Excel > XLTools tab > Click the 'License' button > Paste your license key > Activate. See the detailed License Activation Guide.

Any questions or suggestions? Please leave your comment below.

14 Responses to Frequently Asked Questions (FAQ)

  1. Ravi says:

    In xltool menu fill the required fields .but found running error

  2. Nayef says:


    How to enable Version Control automatically once the workbook is opened?

  3. Giggs says:

    Does every user need to get xltools in order to edit excel files and versioning?

  4. Chris says:

    Can I call these functions from VB

    • Maria Balobanova says:

      Hi Chris,
      No, XLTools functions cannot be called from VBA yet. But we are working on it and plan to include in the next releases.

  5. Grattan says:

    Do you have a discount or free offer for charities?

    • Maria Balobanova says:

      Hi Grattan, we are happy to offer 30% off for charities and NPOs. I have sent you details by email.

  6. SFDC Consultant says:


    Are the Activation Fees a one-off (per user) or do you have to pay (for example) $49.00 per month / year? I am interested in the Data Cleaning software as an individual

    Kind Regards,
    SFDC Consultant

    • Maria Balobanova says:

      Hi, the Data Cleaning is available as a part of any of these license packages: Essentials ($49.95), PRO ($99.95) and GURU ($199.95) packages. Choose the one that suits you the most. The fee is indeed one-off (per user per computer), lifetime. Free upgrades and support are included for 1 year since the purchase date. Later, you can choose to upgrade (with a fee), or keep using your purchased version.

  7. Michael Woods says:

    Can I confirm how the Terminal Server License would work?
    Would users have to log into the terminal server in order to open a copy of Excel on the Terminal server to make use of XLTools or is it that the local copy of the users Excel is opened and XLTools ‘looks at’ the Terminal server programme from the users local Excel?
    kind regards

    • Maria Balobanova says:

      Hello Michael,

      The first option you described (working with Excel on your terminal server) – is for the Terminal Server License to work for the users on the server. Then you’d need one license per server.

      The second option (working with a local copy of Excel on users’ PCs) – is suitable for individual licenses. In this case licenses should be activated individually (number of licenses = number of users/PCs). We offer volume discounts, if you find this option more suitable.

      Feel free to download and take a free trial in both cases. Thank you for your interest in XLTools.

Leave a Reply

Your email address will not be published. Required fields are marked *