Frequently Asked Questions (FAQ)

Need help or advice? Find an answer to your question below, or contact us for support.


I have purchased XLTools. Where do I download and get my license?

Right after the purchase you should have received a confirmation email with your license key. Please check your spam folder, or contact us if you did not receive the email.

1. Install XLTools:

  • If you have XLTools add-in installed, e.g. to take a free trial, you do not need to install it again. Simply activate your license – Step 2.
  • If you do not have it installed yet, please download and install XLTools. See the detailed Installation Guide.

2. Activate your license:

  • Copy the license key delivered to you by email > Open Excel > XLTools tab > Click on the ‘License’ button > Paste your license key > Apply. See the detailed License Activation Guide.

I have misplaced my license key. Can it be restored?

Of course! Please send us an message from the email address you used to purchase XLTools license. This way we can track your order and send you your license key.


Can I get a demo or take a free trial?

You can begin the Free Trial – 14-day full-access – immediately after installation. We strongly suggest you take the Free Trial before purchasing a license.

Download and install XLTools > Open Excel > Click ‘Free Trial’ in the popup window > Enter your contact details > Click ‘Begin the Free Trial’.

Learn more


Does XLTools work on a Mac?

XLTools add-in is only compatible with Office for Windows. We do not have plans to develop a version for Mac. However, you can run XLTools if you have a Windows virtual machine on your Mac.

You may be interested in our online Office Add-ins. Their functionality is similar to the desktop version. Office add-ins work in Excel for iPad and Excel for Mac.


What are the system requirements for XLTools add-in?

Compatible with Microsoft Excel 2016, 2013, 2010, 2007, as well as desktop version of Office 365.
Supported on Windows 10, 8.1, 8, 7, Vista, XP SP1.

You should have administrator rights to install the add-in.

Learn more


How do I download and install XLTools add-in?

Close all Excel files > Download XLTools for your Excel version > Save the file > Run the file as administrator.

Learn more


Does XLTools have an MSI installer?

Yes. ‘XLTools.exe’ is a standard way to install the add-in on a computer. But you have trouble with EXE file, you can run ‘XLTools.msi’ installer instead. Although we recommend MSI for installation on terminal server, it will work for personal computers as well.

Download ‘XLTools.exe’ and follow the guide for installation on a personal computer.

Download ‘XLTools.msi’ and follow the guide for installation on terminal servers.


How do I uninstall XLTools from my PC?

You can uninstall XLTools like any other program: Control Panel\Programs\Programs and Features > Select ‘XLTools Add-in for Microsoft Excel’ > Uninstall.


How can I reinstall XLTools?

1. Uninstall: Control Panel\Programs\Programs and Features > Select ‘XLTools Add-in for Microsoft Excel’ > Uninstall.

2. Install again: Download the latest version > Save the EXE file > Run the file as administrator.

3. Activate the license: If you have a license, it will activate automatically. If it doesn’t, please activate manually: Find your license key (it was emailed to you after the purchase) > Open Excel > XLTools tab > Click the ‘License’ button > Paste your license key > Apply.

 

Any questions or suggestions? Please leave your comment below.

 

6 Responses to Frequently Asked Questions (FAQ)

  1. Grattan says:

    Do you have a discount or free offer for charities?

    • Maria Balobanova says:

      Hi Grattan, we are happy to offer 30% off for charities and NPOs. I have sent you details by email.

  2. SFDC Consultant says:

    Hi

    Are the Activation Fees a one-off (per user) or do you have to pay (for example) $49.00 per month / year? I am interested in the Data Cleaning software as an individual

    Kind Regards,
    SFDC Consultant

    • Maria Balobanova says:

      Hi, the Data Cleaning is available as a part of any of these license packages: Essentials ($49.95), PRO ($99.95) and GURU ($199.95) packages. Choose the one that suits you the most. The fee is indeed one-off (per user per computer), lifetime. Free upgrades and support are included for 1 year since the purchase date. Later, you can choose to upgrade (with a fee), or keep using your purchased version.

  3. Michael Woods says:

    Hello,
    Can I confirm how the Terminal Server License would work?
    Would users have to log into the terminal server in order to open a copy of Excel on the Terminal server to make use of XLTools or is it that the local copy of the users Excel is opened and XLTools ‘looks at’ the Terminal server programme from the users local Excel?
    kind regards
    Michael

    • Maria Balobanova says:

      Hello Michael,

      The first option you described (working with Excel on your terminal server) – is for the Terminal Server License to work for the users on the server. Then you’d need one license per server.

      The second option (working with a local copy of Excel on users’ PCs) – is suitable for individual licenses. In this case licenses should be activated individually (number of licenses = number of users/PCs). We offer volume discounts, if you find this option more suitable.

      Feel free to download and take a free trial in both cases. Thank you for your interest in XLTools.

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