We try to maintain XLTools user-friendly. But if you happen to get an error for any reason, it can be easily fixed. Find a solution for your problem below, or contact us for support.
There is no XLTools tab in Excel, although the add-in was successfully installed.
Cause: Excel has deactivated XLTools add-in.
Activate XLTools manually: open Excel > File > Options > Add-Ins > Select ‘Manage ‘Com Add-Ins’ on the bottom of the box > Go > Check the box ‘XLTools Add-in for Microsoft Excel’ > Activate.
I am having difficulty activating XLTools license.
Cause: the license key is not valid; and/or the License box looks distorted.
1. Click the License button on the XLTools tab > Clear previous entries and reenter your valid license key > OK.
2. Resize the License box until the buttons are visible. The view of the License box can get distorted when your Windows display settings are customized. Go to Control Panel\Appearance and Personalization\Display > If the size of text and other items is set to 100% (default), then all XLTools dialogue boxes will display properly.
Error: The customization cannot be installed because another version is currently installed.
Cause: XLTools did not uninstall properly the last time, or the online cache is corrupted.
1. Open a Command Prompt window: Press WIN + S > Type 'cmd' in the search box > Click to open the Command Prompt > Paste 'rundll32 dfshim CleanOnlineAppCache' > Press Enter > Close the Command Prompt.
2. Install XLTools again: Download > Save file > open This PC\Downloads > Find ‘xltools.exe’ > Double-click to run the installer.
Warning: The signature is corrupt or invalid / Running this program might put your PC at risk.
Cause: effective January 1, 2016, Microsoft has changed their security policy. Windows (version 7 and higher) and Windows Server no longer trust applications that are signed with a SHA-1 certificate, stipulating transition to the latest SHA-2 certificate.
XLTools Add-in is currently signed with the SHA-1 certificate. So you may get Windows warning message when you try to run and install ‘xltools.exe’, especially when attempting installation directly from Internet Explorer. We guarantee that our add-in is malware free, and until we update our signature to a SHA-2 algorithm, please follow these steps to install XLTools:
1. Download > Save file > open This PC\Downloads > Find ‘xltools.exe’ > Double-click to run the installer.
2. If you get the security warning > Click ‘More Info’ and ‘Run anyway’.
In the meanwhile, we will keep working to find the most suitable solution for all XLTools users.
Error: The value of the property ’type’ cannot be parsed. Could not load file or assembly or one of its dependencies (Visual Studio Tools for Office Solution Installer).
Cause: your computer lacks the necessary Microsoft services packs (prerequisites).
1. Go to C:\Program Files (x86)\Common Files\Microsoft Shared\VSTO\10.0 (if you cannot find this folder, go to C:\Program Files\Common Files\Microsoft Shared\VSTO\10.0) > Find and rename the file ‘VSTOInstaller.exe.Config’ to ‘VSTOInstaller.exe.Config.old’ (add the extension ".old") > Install XLTools.
2. If step 1 did not help: reinstall Visual Studio 2010 Tools for Office Runtime > Install XLTools.
Note: Installation of prerequisites requires administrator rights. Please contact your IT system administrator.
Error: Exception reading manifest: the manifest may not be valid or the file could not be opened (Microsoft Office Customization Installer).
Cause: your computer lacks the necessary Microsoft services packs (prerequisites).
1. Install automatic Windows Updates, if any: Control Panel\System and Security\Windows Update > Install updates.
2. Make sure that you have .NET Framework 4.5.2. installed, or install it manually.
3. Install XLTools again: Download > Save file > open This PC\Downloads > Find ‘xltools.exe’ > Double-click to run the installer.
Note: Installation of prerequisites requires administrator rights. Please contact your IT system administrator.
Error: System.Security.SecurityException: Customized functionality in this application will not work because the certificate used to sign the deployment manifest or its location is not trusted.
Cause: your computer does not trust the location of the installer file and prevents installation of the add-in.
1. Add our website to the list of trusted websites:
Open Control Panel on your computer > Network and Internet > Internet Options > Security tab > Select Trusted Sites > Click the Sites button > In the box ‘Add this website to the zone’ type https://xltools.net > Click Add > Close > OK.
2. Install XLTools again: Download > Save file > open This PC\Downloads > Find ‘xltools.exe’ > Double-click to run the installer.
3. If the error persists, follow this direct link and run the installation.
Error: The following Microsoft Office solution cannot be installed due to a general installation error: XLTools.vsto. Error code 0x0800700E, or 0x8007007E, or 0x080070002 (Visual Studio Tools for Office Solution Installer).
Cause: your PC runs Windows 10 and lacks the necessary Microsoft service packs (prerequisites).
1. Make sure that you have .NET Framework 4.5.2. installed, or install it manually.
2. Make sure that you have Visual C++ 2010 Redistributable x64 and Visual C++ 2010 Redistributable x86 installed. Download and install both files manually if necessary.
3. Install XLTools again: Download > Save file > open This PC\Downloads > Find the ‘xltools.exe’ > Double-click to run the installer.
Note: Installation of prerequisites requires administrator rights. Please contact your IT system administrator.
Error: Specified argument was out of the range of valid values. Parameter name: entryValue (Microsoft Office Customization Installer).
Cause: multiple ClickOnce add-ins and repeated installations have corrupted cache on your PC.
1. Close all Excel files.
2. Open This PC\Downloads > Find any xltools.exe installer files and delete those.
3. Open your browser settings (Internet Explorer, Google Chrome, Mozilla Firefox, Opera or any other you use by default) > Clear cache.
4. Open C:\Users\YourName\AppData\Local\Apps > Find the folder '2.0' with ClickOnce cache > Delete the folder. Please note, if you have any other ClickOnce add-ins, you may have to reinstall them after this operation.
5. Install XLTools again: Download > Save file > open This PC\Downloads > Find ‘xltools.exe’ > Double-click to run the installer.
Error: System.Deployment.Application.DeploymentException: Unable to install this application because an application with the same identity is already installed. To install this application, either modify the manifest version for this application or uninstall the preexisting application.
Cause: the error may appear when re-installing the add-in. Repeated installations have corrupted ClickOnce cache on your PC.
1. Close all Excel files.
2. Open C:\Users\YourName\AppData\Local\Apps > Find the folder '2.0' with ClickOnce cache > Delete the folder. Please note, if you have any other ClickOnce add-ins, you may have to reinstall them after this operation.
3. Install XLTools again: Download > Save file > open This PC\Downloads > Find ‘xltools.exe’ > Double-click to run the installer.
Good Evening,
I am trying at present to test this add in on the free trial before possibly extending to certain employees.
When I enable the version contract and commit changes for a 2nd time, the error box is appearing with the following:
An unknown error occurred: The directory is not empty.
Could you advise what this is in relation too and also a way that committing changes can be done on more than one occasion to allow the show change log to work to monitor and maintain protection on updating spreadsheets.
Hello Jill, thank you for reporting the issue. Our developers will need some more details, I have sent you an email.
I am unable to connect to tally by any mean, even my tally is on port 9005 enabled which can be accessed by browser, i just bought the software was working on trail versions but since i bought the app i am unable to make it work. Can you please help
Hi Raja, seems that we have a misunderstanding. Looks like you are looking for some product – Excel to Tally? Our Excel add-in XLTools does not include features for Tally. I have sent you an email with details.
I have similar problem like this:
I cannot get the XL tab to display. The following directions from the FAQ did not work, even after following them and restarting: "Open Excel > File > Options > Add-Ins > Select ‘Manage ‘Com Add-Ins’ on the bottom of the box > Go > Check the box ‘XLTools Add-in for Microsoft Excel’ > Ok.
When I follow the directions, no option for "Check the box ‘XLTools Add-in for Microsoft Excel’" apppears.
Hello Ilkka,
Thank you for reporting this. Looks like there were some errors during installation. Please reinstall XLTools. I have emailed you the details.
I’m having the same problem as above. Can you help?
Loree, thank you for reporting this! Sometimes Excel disables add-ins for no apparent reason. We have sent you an email with a suggestion how to fix this.
I cannot get the XL tab to display. The following directions from the FAQ did not work, even after following them and restarting: "Open Excel > File > Options > Add-Ins > Select ‘Manage ‘Com Add-Ins’ on the bottom of the box > Go > Check the box ‘XLTools Add-in for Microsoft Excel’ > Ok.
When I follow the directions, no option for "Check the box ‘XLTools Add-in for Microsoft Excel’" apppears.
Hello Elliott, thank you for reporting this. We need some details to figure out what’s causing the error (your Windows version, Excel version, etc.) I have sent you an email with details.
Hi,
I try to commit file that is held in local network folder and I get this error: "An unknown error occured: Failed to rename lockfile to…". This doesn't happen with the copy of this file on my local drive. How should I proceed?
Hi Jaroslaw,
Are you referring to the Version Control feature? We’ll need to take a closer look. I have sent you an email.
Hi,
I’m getting this error when trying to run a query:
Execution Failed
Unable to find an entry point named ‘sqlite3_config’ in DLL ‘SQLite.Interop.dll’.
Note: I’ve downloaded SQLite & confirmed the dll file – however I can’t access it to confirm the config file. Please advise on how I can resolve this
Hi Jeremy,
I assume you refer to our SQL Queries add-in. It does use SQLite language, but you do not have to install it (it’s already configured in XLTools).
However, it sounds like you want to connect to your SQL database and use XLTools to run queries on that data. Is this the case? Then sorry, the add-in works a bit different. XLTools SQL Queries add-in is meant to run queries in Excel and directly against data in your Excel tables. Hope you will find it useful for your tasks as well!
I installed XLTools on a computer where the logged in user does not have admin rights (had to provide an admin user password) and the XLTools plugin is nowhere to be found in Excel. It’s not only not visible but also is not found under COM Add-in’s in the manual enabling step.
Does it have something to do with installing with a different user?
Thanks,
Jim
Hi Jim, like most add-ins of this type, XLTools requires administrator rights for installation. If you have several users on the same computer, XLTools should be installed for each of them separately.
Hi,
I'm having an error when trying to 'commit changes' through 'version control' as per the following: "An unknown error occurred: Illegal charachters in path."
The file name is relatively clean with only letters and numbers, and have tried alternating spaces with '_'. File is ~20mb with multiple links, queries and connections.
Please help
Cheers, Peter
Hi Peter,
We’ll need some more details to find out what’s causing the error. I have sent you an email.
Hi there,
When I try to install inside Excel for Mac 2016 I get this error.
Hello Mik,
We do not have XLTools desktop version for Mac. It is only compatible with Windows. But you may find some of our online apps useful.
I install xltool.net calendar but face problems to upload it. The message that appears says that the app is not configurated correctly. Could anyone help me on that?
Hi Joan, sorry to heat that! These online apps are developed on MS Add-in Developer Platform, which Microsoft seems to be actively upgrading at the moment. So some performance inconsistency is to be expected. But there is nothing much we can do from our side right now.
You are welcome to download our desktop add-in. It also has the Popup Calendar and much wider functionality.
After i installed XLTOOLS and when i open it the spreadsheet doesnt open up. its just blank.
Hi Simon, do you mean you can’t find XLTools tab? In this case please activate manually: Excel > File > Options > Add-Ins > Select ‘Manage ‘Com Add-Ins’ on the bottom of the box > Go > Check the box ‘XLTools Add-in for Microsoft Excel’ > Ok. If this doesn’t help, try reinstalling XLTools add-in.
I just installed pop up calendar addin for excel pro 16, the xltool tab doesn't automatically open when i start a new workbook. I have to go to Options > Add-Ins > Select ‘Manage ‘Com Add-Ins’ and enable the add-in everytime i open a new workbook. When i save a workbook that i have used the above process to enable XLtools, and reopen it, i have to go through the whole process again. Help please
Hi Brian, looks like the add-in did not install properly. Please uninstall XLTools, download again and follow the setup wizard. Hope it helps! Otherwise, we’ll try to find a different solution.
In the old free version of XLTools I was able to select Data Cleaning, click the 'select all data' button (between column A and Row 1) and then just hit Apply and my data would be cleaned. What is the best way to quickly select all data to be cleaned since this way no longer seems to work? I have Essentials 5.0.0.764
Hi Laura, thank you for reporting this! Indeed, after the recent update automatic range selection in the Data Cleaning tool does not work properly. We will try to fix it asap. In the meanwhile try selecting the table the usual way – select any cell in a table > Ctrl+A to select the range > apply Data Cleaning tool.
Hi
After installation of XLTOOLS add ins whenever I go for a print “Accessing Printer” pop up comes in which could last for sometime, sometimes I feel that the system has hanged.
Kindly advice. Thanks & regards
Hi Rajeev, thank you for reporting this!
It is the first report of this kind. We’ll need more information to figure out what the problem is. I have emailed you the details.
Hi! I have a license for calendar, but calendar icon not active in excel after product activation
Hi Dmytro, looks like you are running an outdated XLTools version. I have emailed you the details about the upgrade.
Hi,
When trying to commit changes made to our worksheet, the following error is presented:
“An unknown error occurred:
Out of present range. (Exception from HRESULT: 0x8002000A (DISP_E_OVERFLOW))”
No new log entry is added to the Versions History, but a copy of the worksheet can be found in the revisions folder. This happens when running 32-bit Excel 2013 on Windows 7. The workbook is fairly large (~30 mb). XLTools works just fine on a new, empty workbook. Any idea what might be causing this?
Any help appreciated!
Dan
Hello Dan,
Thank you for reporting this! We will need to take a look at the file.
I have installed XLtool UnPivot Ad in . But all tool seems Disabled. Can you please suggest me how to Activate it
Hello Riyas,
The Free Trial should start automatically. If it did not happen, please open XLTools tab > Click the License button > Click the Free Trial button. This should enable all functionality, including the Unpivot table.
Activating a trial requires Internet connection, though. So I have emailed you the free trial license key just in case. Hope you’ll find XLTools useful for your tasks!
Hi,
I am interested in this MS Excel addon xltools for running sql queries. I have downloaded and started the installation, The installation went smooth for most of the time. .
At last it gave me following error. I checked the install.log file, here are the last few lines …please help. I am running the xltools setup as a administrator.
———————————————-
URLDownloadToCacheFile failed with HRESULT ‘-2146697208’
Error: An error occurred trying to download ‘https://xltools.net/clickonce/pro/en/XLTools.vsto’.
Status of package ‘Microsoft Visual Studio 2010 Tools for Office Runtime (x86 and x64)’ after install is ‘InstallSucceeded’
—————————————–
Hi Baiju,
Seems that your browser security settings are blocking XLTools from proper installation. Please try the following:
1. Temporarily block browser security settings:
Clear security options temporarily or add an exception: Internet Explorer > Tools > Internet options > Security tab > Trusted sites icon > Sites button > paste “https://xltools.net/” > Add.
Internet Explorer > Tools > Internet options > Advanced tab > Clear Warn in changing between secure and non secure mode > Then reboot your PC.
2. Install XLTools again:
Open Internet Explorer > Click Ctrl + F5 (this should clear cache in your browser) > Download XLTools > Save file > open This PC\Downloads > Find the ‘XLTools.exe’ file you have just saved > right-click and ‘Run as administrator’. > After installation bring the security settings back.
Please let me know how it goes!